Remove Backup Exec 2012 Licenses

In Backup Exec 2012, you can’t remove the product license from “Install Optoins and Licenses on this Backup Exec Server”, you can however remove the maintenance for any products you have installed.

If you want to remove the product license, you will need to do perform a number of steps.

First off you should stop all services for Backup Exec

Run Backup Exec Services Manager from “C:\Program Files\Symantec\Backup Exec\ServicesMgr.exe” and click “Stop all services”

Backup Exec Services Manager 001

Once the services have stopped, navigate to either of the following file locations depending on your OS

Windows Server 2008 and Above

C:\ Program Data\Symantec Shared\Licenses and C:\Users\All Users\Symantec Shared\Licenses

Windows Server 2003

C:\Program Files\Common Files\ Symantec Shared\Licenses

Delete the .SLF files from the following location from either of the above file locations, these are the license files for Backup Exec.

After you have deleted the files, you must restart the Backup Exec services again.

If you have any questions, comments or suggestions, please let me know by leaving a message or hitting me up on twitter.

Titan Solutions


About Phill McSherry
Phill McSherry has been working in the Australian IT industry for over 20 years and is the technical manager and solutions architect for managed services provider Titan Solutions -

2 Responses to Remove Backup Exec 2012 Licenses

  1. Daniel Capilla says:

    Hi Phill,
    thank you so much for this post. It solved our customers issue with an installed dedup-option that was not working and reinstalling was also not working (

    Regards from germany and merry christmas

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